Downloads & Support

How do I download my purchase?

For ready-made wallpaper packs, Payhip handles checkout and immediate file delivery. After purchase, use the download page or open the download link in your Payhip receipt email. Keep that email so you can find your purchase again. Custom pet orders follow the preview-and-approval process below.

How do custom pet orders work?

Your immediate Payhip download contains order instructions. Email contact@laifudreams.com with your order reference, 1–3 clear pet photos, theme and must-match details. Review our photo and ChatGPT processing information before sending photos. We verify payment and usable photos before starting; your preview arrives in 3–5 business days after confirmation. One consolidated minor revision round is included. After your explicit approval, we email the finished ZIP and installation guide within two business days, or a private download link if the ZIP is too large to attach. Individual files by email are available on request. See Your Pet Dreams for the current offer.

I did not receive my download email. What should I do?

Check your spam or junk folder and the email address used at checkout. If you still need help, use our Contact & Requests page. Include the product name, purchase email address, and order number if available. Never send your password or full payment-card details.

How do I open a wallpaper ZIP?

Download the ZIP and extract it before choosing a wallpaper. On iPhone or iPad, open Files, locate the ZIP, and tap it to extract the folder. On a Mac, double-click the ZIP. On Windows, right-click it and choose Extract All. On Android, use your Files app's extraction option; the exact wording depends on your device.

How do I set the downloaded image as wallpaper?

Extract the download if it is a ZIP, then select an image in your device's wallpaper settings. Our device-by-device setup guide covers iPhone, iPad, Android, Mac and Windows, including common download and format problems. For clipped ears or a face hidden by the clock, use the wallpaper cropping guide.

Which size should I use?

Check the individual product listing: included sizes can vary. For packs with our standard five formats, use 1290 × 2796 or 1440 × 3200 for a portrait phone screen, 2048 × 2732 for a tablet, and 3840 × 2160 for a widescreen desktop. The 2508 × 2508 square version is for square layouts or personal-use pattern projects. These are image dimensions, not guarantees of an exact fit on every device.

Why does my phone crop the wallpaper?

Devices have different screen shapes and may zoom or crop images. Try either included phone version, adjust the wallpaper position or zoom, and preview both the lock screen and home screen before saving.

Are these physical products?

No. Wallpaper packs are digital downloads. Nothing is shipped. The product listing describes the files included with your purchase.

Can I share or resell the files?

No. Unless the product listing explicitly provides a different license, these files are for your personal use only. You may use them on your own devices and crop or resize them for that purpose. You may not share, resell, redistribute, or use the files commercially. See our Personal Use License for details.

Are public previews the same as the purchased files?

Public previews may be smaller, compressed, cropped, or watermarked. Check the product listing for the dimensions and formats included in the purchased download.

What if a file is missing, damaged, or incorrect?

Contact us with the product name, purchase email, order number if available, and a description of the problem. We will review the issue and help you access the files described in the listing. You can also request a full refund for any reason within 3 days of purchase under our 3-day satisfaction guarantee. This does not limit applicable consumer rights.

Can I get a refund?

Yes. Request a full refund for any reason within 3 days (72 hours) of purchase, including after download. Send your request to contact@laifudreams.com with your order number or checkout email. See our refund policy.

How do I contact support?

Email contact@laifudreams.com or use Contact & Requests. We aim to respond within 48 hours. Support questions need a valid reply email. You can also request a breed, animal, theme, or style there.